We are in the midst of a significant shift in the way we think about and relate to public services. Led both from inside government by the Prime Minister himself as well as more disruptive social, economic and technological change outside government, traditional delivery models and provider-client relationships are being challenged as never before. Driven in no small part by developments in the web, the speed and scale of change is happening on an unprecedented scale and leading us to question the notion of public services in our new, hyper-networked world.
