So last Tuesday saw the annual e-Government National Awards in London, celebrating those projects that have made government “more accessible and effective” over the past year.
Now call me a cynic, but looking down the list on the Cabinet Office’s website there really doesn’t seem to be too much of anything truly exciting or innovative that you might expect from a technology awards. I’m not questioning whether most if not all of these projects are worthwhile endeavours beacuse they undoubtedly are, but what it does make me wonder is when the power of technology will be used for truly transformational ends in government.
Whether its a new customer ‘portal’ (!) here or an ERP system implementation there, these are all projects that are slowly but surely turning the government tanker round and creating a government that, one day, will be able to say it is run like a business. No more, no less. A solid, efficient use of technology to propel government into the 80s or 90s at a push.
Or at least that would be true were it not for the fact that of the £14bn spent on technology in UK government every year (over 50% of all IT spend in the whole of Britain), around 70% of all projects end in failure (as pointed out at the ‘Gov 2.0: or Truly Transformational Governnment’ event on Tuesday). So a mere £10bn wasted there then, give or take a few hundred million.
And why is this? Well if you are to believe the IT old skool, it is down to a lack of ‘IT engineering’ on the part of government, with IT projects unwilling to invest in the technology architects required to apply perfect scientific principles to the development of a system capable of managing the complexities of government. So scientific and perfect I might add that this very same speaker recommended vast investment in culture change programmes to rewire the brains of all employees to cope with the tortuous nature of some of these ‘perfect’ systems.
Or is this systemic failure in government to get IT right in fact a direct result of IT departments insistence on large-scale projects and systems that can never meet the needs of the business of government, whether the internal business funcitons or the interface with their customers. Systems that no sooner have been scoped and blue printed over a period of a year or more become redundant due to the ever rapidly changing nature of government and demands placed on it.
As covered elsewhere by Stephen Dale, surely it is in fact the more lightweight disruptive technologies that live in a perpetual state of beta able to react to change that represent the ‘big answer’ to this culture of perpetual crisis in government IT (not merely “a sticking plaster over a cancerous sore” as one speaker described these solutions).
There can be no better example of this than the work of Tom Steinberg and colleagues at MySociety. MySociety embraces the concept of social media and applies it to government in a variety of new and exciting ways, whether making the actions of elected members more transparent through theyworkforyou.com, enabling easy online petition direct to the Prime Minister through Number 10s petitioning tool or helping everyone to become more active citizens and report local area problems through fixmystreet.com.
These tools are quick and easy to design and implement, meet real social need untouched by government’s big projects and truly open up government for all to access, making government more effective in its duties in the process. Now if that isn’t ‘truly transformational government’ I don’t know what it. Its just a pity true change is rarely from within government itself.
As Tom Steinberg said at the event “sod culture change and big projects and systems, just get on and do it”.