FutureGov is working with colleagues Stephen Goldsmith and Zach Tumin at Harvard’s John F. Kennedy School of Government to research the “now wave” and the “next wave” of service delivery around the world. We’d like your help. In the coming weeks, leaders of these efforts from five nations – Australia, the UK, the United States, New Zealand and Canada will be gathering in roundtable at Harvard to share current best practices and understand the prospects for the next wave of service reform. And we’d like to share your examples and thinking with them…

So while it has taken me a couple of weeks to knock out this post, I did think it would be good form to actually read the book first so I had something reasonably interesting to say (uh oh, I’ve raised expectations now haven’t I?).